Talking to a human, not a machine – Telephone Answering
Published: Monday January 9, 2012 | Posted in Customer Service
A recent survey suggested that many of us are sick and tired of hearing automated messages when contacting companies, and as a result 80% of us will hang up when confronted with a recorded message. But why are Brits the most impatient? Studies state that hearing a real, live human voice on the end of …